Welcome to Sport Gift Store’s FAQ section! As fellow sports enthusiasts, we’ve compiled answers to the most common questions about our premium sports apparel, accessories, and fan essentials. Whether you’re training for the big game or shopping for the perfect fan gift, we’re here to help you gear up with confidence.
Product Questions
What types of products does Sport Gift Store offer?
We specialize in high-quality sports gear including:
- Performance apparel (tops and bottoms)
- Basketball equipment and accessories
- Sports-themed drinkware and home goods
- Fan accessories and gifts
Are your products authentic and high-quality?
Absolutely! We stand behind every product in our store. Our team of sports enthusiasts carefully selects each item to ensure it meets our high standards for quality, durability, and performance – just like you demand from your sports gear.
Do you offer team-specific or customized merchandise?
Currently we focus on general sports apparel and accessories rather than team-specific merchandise. All our products feature universal sports designs that appeal to fans and athletes across different sports.
Shipping & Delivery
What shipping options are available?
We offer two reliable shipping methods to get your gear to you:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx, arriving in 10-15 business days after dispatch
- Free Shipping (orders over $50): Via EMS, arriving in 15-25 business days after dispatch
How long does order processing take?
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email once your order is processed and ready for shipping.
Do you ship internationally?
Yes! We ship worldwide to sports enthusiasts everywhere, except for parts of Asia and some remote areas. International customers may be subject to additional customs fees upon delivery, which are the responsibility of the recipient.
Returns & Exchanges
What is your return policy?
We offer a hassle-free 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, simply contact our customer service team at [email protected] to initiate your return. Items must be in original condition with tags attached.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note it may take additional time for your bank or credit card company to post the refund to your account.
Payment & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are processed through our encrypted payment system for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your orders, save your shipping information for faster checkout, and view your order history.
Customer Service
How can I contact customer service?
Our sports-loving customer service team is ready to assist you! Email us at [email protected] for any questions about products, orders, or deliveries. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be answered the next business day.
Still have questions? Our team speaks the language of sports and is ready to help you gear up for your next game or find the perfect fan gift. Contact us today at [email protected] and we’ll get you back in the game!