At Sport Gift Store, we stand behind the quality of our sports apparel, accessories, and fan gear. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

We accept returns and exchanges within 15 days of the delivery date. To be eligible for a return or exchange, your item must be:

  • Unworn, unused, and in the same condition as when you received it
  • In its original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Drinkware & Home items (once used)
  • Personalized or custom-made products
  • Items marked as “Final Sale”

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of delivery at [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number if approved.
  3. Package your item securely in its original packaging, including all tags and accessories.
  4. Ship your return to the address provided in your RMA email. We recommend using a trackable shipping service as you’re responsible for return shipping costs.

Refund Process

Once your return is received and inspected (typically within 3-5 business days), we’ll notify you of the approval or rejection of your refund.

Approved refunds will be processed to your original payment method within:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Note: Shipping costs are non-refundable. If you chose free shipping, the standard shipping fee ($12.95) will be deducted from your refund.

Exchange Process

For exchanges, please indicate the desired replacement item in your initial email. Exchanges are subject to availability. If your requested item is unavailable, we’ll contact you to discuss alternatives or issue a refund.

For size exchanges on basketball apparel or bottoms, we’ll ship the new size once we receive your return (you’ll only pay shipping once).

Return Shipping Address

After receiving your RMA number, please send your return to:

Sport Gift Store Returns
3232 Maple Lane
Raleigh, NC 58564
USA

Return Request Template

Use this template when emailing your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Sport Gift Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

Product Name: [Product Name]
Reason for Return/Exchange: [Reason – e.g., wrong size, defective item, etc.]
For Exchanges: Desired replacement item/size: [Details]

Please let me know the next steps for processing this request.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

For international customers (excluding parts of Asia and some remote areas), return shipping costs are the responsibility of the customer. Please mark the package as “Returned Goods” to avoid customs fees. We cannot refund original shipping costs for international orders.

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] Monday through Friday, 9:00 AM to 5:00 PM EST.

Thank you for shopping at Sport Gift Store – your satisfaction is our top priority!