At Sport Gift Store, we’re committed to providing sports enthusiasts and fans worldwide with high-quality apparel, accessories, and fan gear. Our straightforward shipping and returns policies ensure you have the best shopping experience possible.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to meet your needs:
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
Free Shipping (Orders over $50)
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Includes basic tracking
Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to parts of Asia and some remote areas.
Returns & Exchanges
Our Return Policy
We accept returns and exchanges within 15 days of the delivery date. To be eligible:
- Items must be unworn, unused, and in original condition
- Original packaging and tags must be included
- Original receipt or proof of purchase required
Non-Returnable Items
For health and safety reasons, the following cannot be returned or exchanged:
- Drinkware & Home items (once used)
- Personalized or custom-made products
- Items marked as “Final Sale”
How to Return an Item
Follow these simple steps for returns or exchanges:
- Contact us within 15 days at [email protected] with your order number and product details
- Wait for approval – We’ll review your request and send a Return Merchandise Authorization (RMA) number if approved
- Package securely – Include all original packaging, tags, and accessories
- Ship your return to: Sport Gift Store Returns
3232 Maple Lane
Raleigh, NC 58564
USA
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Sport Gift Store Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:
Product Name: [Product Name]
Reason for Return/Exchange: [Reason – e.g., wrong size, defective item, etc.]
For Exchanges: Desired replacement item/size: [Details]
Please let me know the next steps for processing this request.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]
Refund Process
Once we receive and inspect your return (typically within 3-5 business days), we’ll notify you of approval or rejection. Approved refunds will be processed to your original payment method within:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
- PayPal: 3-5 business days
Note: Original shipping costs are non-refundable. If you chose free shipping, the standard shipping fee ($12.95) will be deducted from your refund.
Exchange Process
For exchanges:
- Indicate your desired replacement item in your initial email
- Exchanges are subject to availability
- For size exchanges on basketball apparel or bottoms, we’ll ship the new size once we receive your return (you’ll only pay shipping once)
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund and cover all associated shipping costs.
International Returns
For international customers (excluding parts of Asia and some remote areas):
- Return shipping costs are your responsibility
- Mark packages as “Returned Goods” to avoid customs fees
- Original shipping costs cannot be refunded for international orders
Need Help?
Our customer service team is happy to assist with any questions about shipping, returns, or exchanges. Contact us at [email protected] Monday through Friday, 9:00 AM to 5:00 PM EST.
Thank you for shopping at Sport Gift Store – your satisfaction is our top priority!